SHIPPING / TRACKING / INTERNATIONAL DELIVERIES

I placed my order 5 minutes ago, why haven't I received it yet?

• We try to pack and ship orders as soon as possible. Orders containing made-to-order items generally take a bit longer for production considering we have to order and then do the rest in house. Sometimes, we may be backed up on orders and may require additional time for processing and packing. If you need your order ASAP, please contact us and we can try to speed it up for you. We are not Amazon and we do not guarantee two-day shipping.

How will I know when my order has shipped?

• You will receive an email notification once your package ships with a tracking number. Please note that packages only start their journey during the next few days during business hours. If you receive your shipment notification email at 4pm on a Tuesday afternoon, that does not mean your package is in transit. It means it was boxed up and is ready to go out the next business day. Your package will begin its journey once it is in a carriers hands and scanned into their system. Please be patient.

• Post offices are closed on Saturdays after 1pm and all day Sunday. This means, we do not ship packages at these times. If you place an order on Saturday, chances are, it will ship out during the next week.

Do you ship internationally?

• Unfortunately, at this time we do not offer international shipping.

Tracking says my package was delivered, but I can't find it. What do I do?

• Please contact your local post office regarding your package. Unfortunately, we cannot do anything in this case. We would have to file a claim with our carriers for a missing package, which can take weeks. If the tracking says, 'delivered', we generally have no case against the carrier. Please check with neighbors or ask your mailman to see if anyone can locate the package. Packages are scanned every step of the way, so if it says it was delivered to your address, it must be around there somewhere! 99.9% of the time in these cases, the package tends to show up.

RETURNS

Do you accept returns?

• Yes! Please visit our returns and exchanges page for more information on how to return your item.
• Click here to download a Return Form to print, fill out, and send back with your order so we can help fix this for you. If you're having trouble filling it out, refer to the picture below to help guide you through the Return Form.

CUSTOM ORDERS

None of your items are exactly my style. Can you create something custom just for me?

• Yes! What makes Squishy Faces so special, is the ability to offer one-of-a-kind items that fit your style. If you don't see a design that looks like your style, just send us an email and we can help you out. Once you let us know what type of design you'd like and what items you'd like to customize, we'll send you an estimate and get started.

Wait, how do custom orders work?

• We can customize designs we already have and we can also make new ones. Just send us an email to get started. 

How much do custom orders cost?

• Every custom order is different and prices vary and most we may not charge for. Please contact us for an estimate regarding your custom request.

How long does it take to complete a custom order?

• That depends. We receive so many custom requests, that it generally takes about 4-6 weeks before we can even begin working on it. There is almost always a line out the door for custom orders. Please be patient, as these take time. If you need something ASAP, we can bump you to the top of the list (for a fee, of course).
• Again, all custom requests are different, so if you're interested in a project, the best way to get your answers would be to email us directly for a timeline and an estimate.

Helloooooo.. I emailed you last week. Why haven't you responded yet?

• If you have emailed us and are currently awaiting a reply, we genuinely apologize for the delay and thank you for being so patient. We do our best to reply to customer emails as quickly as possible, but sometimes we might to fall behind (we are human too). We generally respond to emails within a few hours, but sometimes it may take a day or two to get back to you. If a week passes and you have not received a response, please resend the email and we will get back to you ASAP. Also - please be nice.

Site and Shopping

How much goes to rescue and shelters?

• We donate a minimum of 10% of profits to shelters and rescues all across the country.

When I place an item in my cart is it reserved for any period of time?

• Placing an available item in your shopping cart does not reserve that item.

Can I send my order as a gift?

• You can enter the gift recipients address as the shipping address when you place an order, but at this time we cannot include gift messages or the option to gift wrap. However, our packing slips do not show the cost of the products that were ordered.

Do you have physical gift cards?

• At this time, all of our gift cards are electronic and will be emailed to you after purchase. We hope to add physical gift cards to our store in the future, but at this time cannot offer them.

How do I order a gift card?

• Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Discount Codes

Can I use multiple codes on the same order?

• Unfortunately, only one discount code can be used per order.

I used a discount code on a previous order and now it won’t work. What should I do?

• All of our discount codes are one time use only. If you used this discount code on a previous order, you will not be able to use it again.

Where can I find discount codes?

• You can get discount codes by subscribing to our emails and can occasionally find codes on our social media pages.

PRODUCT DETAILS, CARE AND SIZING 

Bella + Canvas 3001:

• 4.2 oz./yd² (US) 7 oz./L yd (CA), 100% airlume combed and ringspun cotton, 32 singles
• Ash is 99/1 airlume combed and ringspun cotton/polyester
• Retail fit
• Unisex sizing
• Coverstitched collar and sleeves
• Shoulder-to-shoulder taping
• Side seams
• Tear away label

Bella + Canvas 3001 CVC

• 4.2 oz./yd² (US) 7 oz./L yd (CA), 52/48 Airlume combed and ringspun cotton/polyester, 32 singles
• Athletic Heather & Black Heather are 90/10 airlume combed and ringspun cotton/polyester 
• Heather Prism colors are 99/1 airlume combed and ringspun cotton/ polyester (Unique coloring, grey flecks of heather pulled through the base color)
• Retail fit
• Unisex sizing
• Coverstitched collar and sleeves
• Shoulder-to-shoulder taping
• Side seams
• Tear away label

Gildan 5000: 

• 5.3 oz./yd² (US) 8.8 oz./L yd (CA), 100% preshrunk cotton
• Heather colors, Graphite Heather, Safety colors,Tweed, Blackberry, Lilac, Midnight, Neon colors & Sunset: 50/50 cotton/polyester
• Antique colors & Sport Grey : 90/10 cotton/polyester
• Ash Grey: 99/1 cotton/polyester
• Safety Green: Compliant with ANSI / ISEA 107
• Classic fit
• 7/8" double-needle topstitched collar
• Taped neck and shoulders
• Double-needle sleeve and bottom hems
• Grey pearlized tear away label

DTG: 

• 5-ounce, 50/25/25 poly/combed ring spun cotton/rayon, 32 singles
• Fabric pre-treated and optimized for direct to garment (DTG) printing
• 1x1 rib knit neck
• Tear-away label
• Shoulder to shoulder taping

I love my new shirt! How Should I wash it?

• Garment dyed shirts should be washed in cold water with mild soap. We recommend you wash your shirt separately for the first several items of washing. Pigment Dyed garments can potentially fade or bleed onto other articles of clothing. It is not advisable to use stain removers/sticks on pigment dyed garments; the color could potentially be removed.

FAN LOVE!

I take super adorable pictures and would love to model your products. Can you send me some free stuff?

• Unfortunately, no. At this time, we do not offer any sponsorships or ambassador program.  We do, however, encourage you to share any photos of you with Squishy Faces gear on Instagram and tag #SquishyFaces. We very often re-post customer photos and tag you for credit. This is a great way for you to gain followers, while helping us spread Squishy Faces to future customers!
• Please do not tag us or message us asking for a shout out. We love you, but we don't do that.

I love love love your stuff and want more! When will you have new designs?

• We are constantly working on new designs and fun new products for our amazing customers. Please check the shop for any new products. We generally feature them on the homepage in the "New Arrivals" section.

Where is Squishy Faces located? Do you have a storefront?

• Squishy Faces currently operates out of our building in Warsaw, Mo. It's not exactly a storefront, but if you are in the area you are more than welcome to come in and meet us. We just can't give you a tour of the facility for safety reasons. We want to keep you and our workers safe! Please contact us BEFORE you plan to pop in for a visit. Our schedule varies and we are not in the facility every day, so please make an appointment before you plan to stop by!
• We are at 1200 Industrial Dr. Warsaw, Mo 65355

Stella is soooo cute! Is she really the world's sassiest French Bulldog?

• As far as we know, yes! We have yet to find (or hear of) any French Bulldog that even come close to her sassiness. Know another sassy French Bulldog? Let us know!

I still have questions. Now what?

• Man, I thought we covered everything. If you still have some unanswered questions, please send us an email and we will get back to you as soon as possible.

 

Thank you!