Squishy Faces Pet Lover Gifts FAQs

Shipping, Returns, and Exchanges

How is my item shipped?

  • Items are shipped through USPS, UPS, or FedEx and you will receive a tracking number upon shipping.

How long does my item take to ship?

  • We try to ship items within 3-7 business days. It does normally take 3-10 days for items to arrive.

Do you ship internationally?

  • At this time, we only ship within the United States.

What if I want to return my item?

  • You can return merchandise up to 60 days of the delivery date. However, after 30 days of the delivery date, we will only be able to offer a store credit issued via email.  We will not be able to accept returns after 60 days of delivery date.

  • Original shipping charges will not be refunded. 

  • Clearance and final sale items are not returnable

  • Custom orders are non-returnable i.e Jackets / Tanks / Shorts anything you can customize 

  • Stella's Picks sales are FINAL 

  • Please note - items must be in new, unworn, unwashed condition.  Items returned with stains, holes, and/or deodorant stains will be unable to be returned.  Also, items with any strange odors will not be accepted for returns.

Can I exchange an item?

  • Yes, but we currently only offer exchanges for the exact same product in a different size or color only.

  • Please make sure you have a tracking number, as we are not responsible for items lost in transit 

What happens if my package was lost in transit?

  • We are not responsible for USPS misplacing a package.

I received an incorrect/damaged item. What should I do?

  • If you received an incorrect item or damaged item please contact us at contact@squishyfaces.com so we can help you fix this problem.

Return Form

  • Click here to download a Return Form to print, fill out, and send back with your order so we can help fix this for you.
  • If you're having trouble filling it out, refer to the picture below to help guide you through the Return Form.

Squishy Faces Return Form

 

Site and Shopping

How much goes to rescue and shelters?

  • We donate a minimum of 10% of profits to shelters and rescues all across the country.

Where is the company located?

  • We are located in the middle of Missouri - right at the Lake of the Ozarks 

When will my card be charged?

  • You will be charged upon check out

When I place an item in my cart is it reserved for any period of time?

  • Placing an available item in your shopping cart does not reserve that item.

Can I send my order as a gift?

  • You can enter the gift recipients address as the shipping address when you place an order, but at this time we cannot include gift messages or the option to gift wrap. However, our packing slips do not show the cost of the products that were ordered.

Do you have physical gift cards?

  • At this time, all of our gift cards are electronic and will be emailed to you after purchase. We hope to add physical gift cards to our store in the future, but at this time cannot offer them.

How do I order a gift card?

  • Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Discount Codes

Can I use multiple codes on the same order?

  • Unfortunately, only one discount code can be used per order.

I used a discount code on a previous order and now it won’t work. What should I do?

  • All of our discount codes are one time use only. If you used this discount code on a previous order, you will not be able to use it again.

Where can I find discount codes?

  • You can get discount codes by subscribing to our emails and can occasionally find codes on our social media pages.

Product Details, Care and Sizing 

Bella + Canvas 3001:

  • 4.2 oz./yd² (US) 7 oz./L yd (CA), 100% airlume combed and ringspun cotton, 32 singles
  • Ash is 99/1 airlume combed and ringspun cotton/polyester
  • Retail fit
  • Unisex sizing
  • Coverstitched collar and sleeves
  • Shoulder-to-shoulder taping
  • Side seams
  • Tear away label

Bella + Canvas 3001 CVC

  • 4.2 oz./yd² (US) 7 oz./L yd (CA), 52/48 Airlume combed and ringspun cotton/polyester, 32 singles
  • Athletic Heather & Black Heather are 90/10 airlume combed and ringspun cotton/polyester 
  • Heather Prism colors are 99/1 airlume combed and ringspun cotton/ polyester (Unique coloring, grey flecks of heather pulled through the base color)
  • Retail fit
  • Unisex sizing
  • Coverstitched collar and sleeves
  • Shoulder-to-shoulder taping
  • Side seams
  • Tear away label

Gildan 5000: 

  • 5.3 oz./yd² (US) 8.8 oz./L yd (CA), 100% preshrunk cotton
  • Heather colors, Graphite Heather, Safety colors,Tweed, Blackberry, Lilac, Midnight, Neon colors & Sunset: 50/50 cotton/polyester
  • Antique colors & Sport Grey : 90/10 cotton/polyester
  • Ash Grey: 99/1 cotton/polyester
  • Safety Green: Compliant with ANSI / ISEA 107
  • Classic fit
  • 7/8" double-needle topstitched collar
  • Taped neck and shoulders
  • Double-needle sleeve and bottom hems
  • Grey pearlized tear away label

DTG: 

Revolutionary printing technology, unbeatable softness and exceptional comfort meet in our tri-blend tee that’s pre-treated and optimized for direct to garment (DTG) printing.
  • 5-ounce, 50/25/25 poly/combed ring spun cotton/rayon, 32 singles
  • Fabric pre-treated and optimized for direct to garment (DTG) printing
  • 1x1 rib knit neck
  • Tear-away label
  • Shoulder to shoulder taping

I love my new shirt! How Should I wash it?

  • Garment dyed shirts should be washed in cold water with mild soap. We recommend you wash your shirt separately for the first several items of washing. Pigment Dyed garments can potentially fade or bleed onto other articles of clothing. It is not advisable to use stain removers/sticks on pigment dyed garments; the color could potentially be removed.

    How do I pick my size?

    SweatshirtShirtLong Tee Shirt