Frequently Asked Questions (FAQs)
Shipping, Returns, and Exchanges
How is my item shipped?
How long does my item take to ship?
Do you ship internationally?
What if I want to return my item?
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You can return merchandise up to 60 days of the delivery date. However, after 30 days of the delivery date, we will only be able to offer a store credit issued via email. We will not be able to accept returns after 60 days of delivery date.
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Original shipping charges will not be refunded.
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Clearance and final sale items are not returnable
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Custom orders are non-returnable i.e Jackets / Tanks / Shorts anything you can customize
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Stella's Picks sales are FINAL
- Items bought during a BOGO sale will all need to be returned
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Please note - items must be in new, unworn, unwashed condition. Items returned with stains, holes, and/or deodorant stains will be unable to be returned. Also, items with any strange odors will not be accepted for returns.
Can I exchange an item?
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Yes, but we currently only offer exchanges for the exact same product in a different size or color only.
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Please make sure you have a tracking number, as we are not responsible for items lost in transit
What happens if my package was lost in transit?
I received an incorrect/damaged item. What should I do?
Return Form
- Click here to download a Return Form to print, fill out, and send back with your order so we can help fix this for you.
- If you're having trouble filling it out, refer to the picture below to help guide you through the Return Form.
Site and Shopping
How much goes to rescue and shelters?
Where is the company located?
When will my card be charged?
When I place an item in my cart is it reserved for any period of time?
Can I send my order as a gift?
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You can enter the gift recipients address as the shipping address when you place an order, but at this time we cannot include gift messages or the option to gift wrap. However, our packing slips do not show the cost of the products that were ordered.
Do you have physical gift cards?
How do I order a gift card?
Discount Codes
Can I use multiple codes on the same order?
I used a discount code on a previous order and now it won’t work. What should I do?
Where can I find discount codes?
Product Details, Care and Sizing
Bella + Canvas 3001:
- 4.2 oz./yd² (US) 7 oz./L yd (CA), 100% airlume combed and ringspun cotton, 32 singles
- Ash is 99/1 airlume combed and ringspun cotton/polyester
- Retail fit
- Unisex sizing
- Coverstitched collar and sleeves
- Shoulder-to-shoulder taping
- Side seams
- Tear away label
Bella + Canvas 3001 CVC
- 4.2 oz./yd² (US) 7 oz./L yd (CA), 52/48 Airlume combed and ringspun cotton/polyester, 32 singles
- Athletic Heather & Black Heather are 90/10 airlume combed and ringspun cotton/polyester
- Heather Prism colors are 99/1 airlume combed and ringspun cotton/ polyester (Unique coloring, grey flecks of heather pulled through the base color)
- Retail fit
- Unisex sizing
- Coverstitched collar and sleeves
- Shoulder-to-shoulder taping
- Side seams
- Tear away label
Gildan 5000:
- 5.3 oz./yd² (US) 8.8 oz./L yd (CA), 100% preshrunk cotton
- Heather colors, Graphite Heather, Safety colors,Tweed, Blackberry, Lilac, Midnight, Neon colors & Sunset: 50/50 cotton/polyester
- Antique colors & Sport Grey : 90/10 cotton/polyester
- Ash Grey: 99/1 cotton/polyester
- Safety Green: Compliant with ANSI / ISEA 107
- Classic fit
- 7/8" double-needle topstitched collar
- Taped neck and shoulders
- Double-needle sleeve and bottom hems
- Grey pearlized tear away label
DTG:
Revolutionary printing technology, unbeatable softness and exceptional comfort meet in our tri-blend tee that’s pre-treated and optimized for direct to garment (DTG) printing.
- 5-ounce, 50/25/25 poly/combed ring spun cotton/rayon, 32 singles
- Fabric pre-treated and optimized for direct to garment (DTG) printing
- 1x1 rib knit neck
- Tear-away label
- Shoulder to shoulder taping
I love my new shirt! How Should I wash it?