When I received the hoodie the wine graphic was missing-received it plain. I contacted them and they asked me to send them a picture of what I had received which I did and there was no response from them. I sent my order back to them and waited over a week after the tracking indicated it was received and still no response from them. I called them and got nowhere other than we don’t take returns but was told I could through a FB message. It was always a pleasure doing business in the past and always got a friendly and timely response. Glad you guys have grown your business but you have lost the customer service since the gentleman indicated you can keep up with all of the messages you receive-very disappointed in this experience.